duitkuPrivacy Policy

This page describes what we collect when you use duitku and how we keep that data protected. We at duitku take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, or place a bet on Liga 1, Piala AFF, or any other market, we collect personal information. We use that information only to operate our platform, verify your identity, process your payments, and comply with local law.

Our privacy practices are transparent. We do not sell your data to third parties. We do not use your information for marketing without your consent. We encrypt sensitive data and store it securely. If you have questions about how we handle your information, this policy explains everything. If you want to access, correct, or delete your data, we have a process for that too.

We operate in supported jurisdictions only. Our services are available only where local law permits. Depending on where you access duitku from, different privacy laws may apply—Indonesian law, regional data-protection rules, or others. We comply with all applicable regulations in the jurisdictions where we operate.

What Data We Collect on duitku

When you register on duitku, we collect your full name, date of birth, email address, phone number, and residential address. We ask for this information to verify your identity and prevent fraud. We also collect payment details—your bank account number, e-wallet identifier, or card information—so we can process deposits and withdrawals.

As you use duitku, we collect behavioral data: which games you play, which markets you bet on, how much you deposit and withdraw, and when you access the platform. We use this data to improve our service, detect suspicious activity, and comply with anti-money-laundering regulations. We also collect technical data: your device type, operating system, IP address, and browser information. This helps us optimize the duitku app for different devices and troubleshoot technical issues.

When you contact our support team, we keep records of your inquiries and our responses. If you file a complaint or dispute, we document the entire conversation. We retain this information to resolve disputes fairly and improve our customer service.

How we use your data on duitku

We use your personal information for several purposes. First, we verify your identity to prevent fraud and comply with anti-money-laundering law. Second, we process your deposits and withdrawals—your payment details are shared with our payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete transactions. Third, we use your email and phone to send you account notifications, settlement confirmations, and support responses. Fourth, we analyze usage patterns to improve duitku—which games are popular, which payment methods users prefer, which features need optimization.

We do not use your data for marketing without your explicit consent. If you opt in to promotional emails, we will send you information about new games, tournaments (Liga 1, Piala Indonesia, Piala AFF), or seasonal offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or changing your preferences in your duitku account settings.

Data Security and Third-Party Processors on duitku

We at duitku encrypt all sensitive data in transit and at rest. Your login credentials, payment information, and account balance are protected by industry-standard encryption. Our servers are secured with firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using duitku, you consent to this international data transfer. We ensure that any third-party processor we work with maintains the same level of data protection as we do.

Third-party processors and payment partners

We share your data with third parties only when necessary to operate duitku. Our payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process transactions. Our hosting provider stores our servers and databases. Our analytics provider helps us understand how users interact with duitku. Each of these partners has signed a data-processing agreement committing them to protect your information.

We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your betting history or account balance with anyone outside duitku except as required by law (e.g., if a court orders us to disclose information).

Your rights and data retention on duitku

You have the right to access your personal data. You can download a copy of all information we hold about you by requesting a data export from your duitku account settings or contacting our support team. You have the right to correct inaccurate information—if your address or phone number changes, update it in your account. You have the right to delete your account and associated data, subject to legal retention requirements (we may need to keep records for anti-money-laundering compliance).

We retain your data for as long as your account is active. If you close your account, we delete most personal information within 90 days, except where law requires us to retain it longer. Transaction records and dispute documentation are kept for at least five years to comply with financial regulations.

Cookies and tracking on duitku

We use cookies to remember your login session and preferences. These are essential for duitku to function—without them, you would need to log in every time you refresh the page. We also use analytics cookies to track how users navigate duitku, which helps us improve the platform. You can disable non-essential cookies in your browser settings, but this may affect your experience on duitku.

Contact us about privacy

If you have questions about this privacy policy or want to exercise your rights, contact our support team. We respond to all data-access requests within 30 days. If you believe we have mishandled your data, you can file a complaint with us first. If you are not satisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction.

We update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of duitku after a change means you accept the updated policy.