duitku Account & Payment FAQ

We at duitku require two documents for KYC (Know Your Customer) verification: a valid government-issued ID (passport, national ID card, or driving license) and proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Upload clear, colour photos or scans of both sides of your ID card and a clear image of your proof-of-address document. Make sure the text is legible and the document edges are visible in the frame. Once you submit, our team reviews your documents—this typically takes a few minutes, but may take longer during peak hours. If your submission is unclear, we'll ask you to resubmit. If you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same process applies regardless of location.

If you wish to request deletion of your personal data stored with duitku, contact our support team with your account username and a brief description of what you'd like deleted. We will review your request in line with applicable data-protection regulations. Note that we are required by law to retain certain transaction records and account details for a defined period even after account closure. Once that retention window expires, eligible data will be deleted. Your request will be acknowledged, and our team will inform you of the timeline and any data we must retain for compliance.

No. Each person is permitted to hold only one active duitku account. If we discover multiple accounts registered to the same individual, we will suspend all but one account and may forfeit any balance in the suspended accounts. This policy exists to prevent fraud and ensure fair play for all users. If you've lost access to a previous account and need to start fresh, contact our support team—we can help you recover your old account or, if recovery is not possible, issue a one-time exception for a new account with your explicit confirmation.

Yes, we at duitku support deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment. You can link your bank account during the payment-method setup in your account. When you choose a bank transfer option, you'll receive an account number and reference code to complete the transaction. Bank transfers typically settle within one to two business hours, though processing may take longer during weekends or public holidays like Idul Fitri or Idul Adha. We also support faster e-wallet options: e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, which usually process within minutes. Choose the method that suits your needs.

Promotion codes (if available) are entered during account registration or in your account settings under "Promotions" or "Bonus Code." Enter the code exactly as provided—codes are case-sensitive. Once you submit a valid code, any associated bonus or offer will appear in your account balance or bonus wallet. If your code is not recognized, double-check the spelling and expiry date. Some codes are only valid for new accounts or during specific periods. If you received a code from duitku via email or SMS and it's not working, contact our support team with the code and they'll investigate.

Withdrawal requests are reviewed and processed subject to account verification and anti-fraud checks. Once approved, the time to your account depends on your payment method: e-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically arrive within minutes; bank transfers (local payment, online payment, e-wallet, mobile banking, local payment) usually settle within one to two business hours on weekdays, but may take longer during weekends or holidays. Always verify that your registered payment method matches the account name on your bank account—mismatches can delay processing. If your withdrawal hasn't arrived after the expected window, contact our support team with your transaction ID and we'll check the status.

Before you join a live-dealer table or place your first bet, read our Terms and Conditions, which cover account eligibility, account preferences, game rules, and dispute resolution. For sportsbook users, familiarize yourself with betting rules (match winner, total goals, Asian handicap), settlement procedures, and how odds are calculated. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), understand the house rules, minimum and maximum bet limits, and table-specific restrictions. Our Legal Notice outlines jurisdiction restrictions and confirms that our services are available only where local law permits. If you're joining a Piala AFF or Liga 1 market, check the specific market rules—different tournaments may have unique settlement terms. All rules are accessible from the duitku menu before you start.

You can reach our duitku support team through multiple channels: email, live chat (accessible from your account dashboard), or phone if available in your region. Use live chat for urgent issues like account access problems or transaction delays; our team typically responds within a few minutes during business hours. For non-urgent matters like feedback or general questions, email provides a detailed written record. When you contact us, have your account username, the transaction ID (if applicable), and a clear description of your issue ready. This helps our team resolve your problem faster. Check our support page for current hours and contact details.